Return Policy
At JonesAuty, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a smooth experience.
1. Return Eligibility
- Returns must be requested within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging to qualify for a refund.
- Due to hygiene reasons, we cannot accept returns of opened or used serums.
2. How to Initiate a Return
- Contact our customer service team at info@jonesroadauty.site or call +1 (541) 618-5672 with your order number and reason for the return.
- Our team will provide you with return instructions and a shipping address.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping method to ensure your return is received.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7-10 business days.
5. Exchanges
- At this time, we do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at info@jonesroadauty.site with photos of the item. We will arrange for a replacement or refund.
Contact Us
For any questions regarding returns, please reach out:
Email: info@jonesroadauty.site
Phone: +1 (541) 618-5672
Thank you for choosing JonesAuty. We appreciate your trust in our products.